As a staff member you will work with software developers to verify the functionality and design of our software applications. You also will elicit and document requirements from end users as well as be able to present/train users on our software. You must be able to interact with staff of all seniority levels and varying technical abilities.

Required Skills:

  • Excellent attention to detail
  • Strong organizational skills
  • Ability to balance multiple projects and prioritize effectively
  • Demonstrated written and oral communication skills
  • Confident in public-speaking
  • Ability to work independently and with a team, and at times lead projects
  • Knowledge of IT systems and/or cybersecurity a plus
  • Excellent EQ
  • Create user interface documentation and user guides
  • Perform database testing using SQL queries in MS SQL Server and functional and performance testing to ensure a stable and usable system
  • Identify, solve and document issues and/or bugs

Job Responsibilities:

  • Identifying system requirements by establishing personal rapport with users, clients and stakeholders
  • Providing user support to clients and system users
  • Developing materials for and delivering user training through in-person and webinar-based courses
  • Preparing and maintaining technical documentation and materials to include social media communications
  • Supporting the planning and conduct of internal and inter-agency drills and exercises
  • Additional duties may include attending regular client meetings and outreach functions
  • Testing new functionality on web-based and mobile platforms
  • Contributing to software look and feel (ui/ux design)
  • Developing test cases
  • Evaluating the intuitiveness of feature implementation
  • Coordinating with developers and project manager

Chainbridge Technologies is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.​​​